REFUND POLICY

If you have received the correct order and are unsatisfied with of your purchase, we’re happy to accommodate your return request within 30 days of the order delivery date. Items must be sealed, unworn, and undamaged. The customer is responsible for shipping the item back to our store, and the customer will incur the shipping cost.

We do not accept returns of unsealed/used products or if the product description stated it was a final sale.

If you are having any issues with this or would like to return an item, please email lift@fitnessbison.com and include:

NAME
ORDER NUMBER
EMAIL
MESSAGE

ORDER CANCELLATION

Unfortunately, we cannot accept cancellations if the order is already in production. If you would like to check if it’s possible to cancel or alter your order, please email lift@fitnessbison.com and include:

NAME
ORDER NUMBER
EMAIL
MESSAGE

DAMAGED/DEFECTIVE ITEM

If you have received a damaged, defective, or incorrect item please email lift@fitnessbison.com and include

NAME
ORDER NUMBER
EMAIL
MESSAGE
A PHOTOGRAPH: demonstrating the quality item received or the damaged area of the item.
The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future orders.

Do not hesitate to reach out to a customer service specialist with any question you may have.